Last updated: 2026-10-27
How to ask AdSynq to delete personal data, including data connected to WhatsApp.
Ask the store you dealt with to delete your record — every store can erase a customer and their history from AdSynq. You can also email us at legal@adsynqai.net with the store's name and the phone number or email you used, and we will pass the request to that store and confirm when it is done.
An owner can delete any customer record (and its WhatsApp opt-in history) from the customer's page in AdSynq. To close your store account and delete its data, email legal@adsynqai.net from the account's owner email address.
Disconnecting WhatsApp on your WhatsApp page removes the access token and phone registration AdSynq holds for your WhatsApp Business account. Meta keeps its own records of messages under its privacy policy; to delete those, use Meta's own tools or contact Meta.
WhatsApp conversations kept in AdSynq are deleted automatically 90 days after each message. Deleting a customer's record also deletes their WhatsApp conversation straight away.
We act on a verified request within 30 days. Some records we must keep by law (for example tax and billing records) are kept only as long as required, with personal details removed where possible.
Questions: legal@adsynqai.net.